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Go to the shopShipping policy
Thank you for shopping with DistinctionByDesignLLC! Each product is carefully crafted, personalized, and packaged with attention to detail. Because many of our items are custom-made, processing times may vary depending on the product and order volume.
Processing Times
- Ready-to-ship products: Orders typically ship within 2–5 business days.
- Personalized and custom products: Please allow 7–14 business days for production before your order ships.
- Large custom projects, bulk orders, and specialty items may require additional time. We will communicate any extended timelines before production begins.
Business days are Monday through Friday and do not include weekends or holidays.
Shipping Rates & Delivery
Shipping rates are calculated at checkout based on:
- Product size and weight
- Shipping destination
- Selected shipping method
Once your order has shipped, you will receive a confirmation email with tracking information.
Estimated delivery times after shipment:
- Standard Shipping: 3–7 business days
- Expedited Shipping: Available at checkout when offered
Please note that delivery times are estimates provided by the carrier and are not guaranteed. Delays caused by shipping carriers, weather, holidays, or circumstances outside of our control are not the responsibility of DistinctionByDesignLLC.
Custom & Personalized Orders
Because personalized items are created specifically for you, production begins after your order details are confirmed. Please carefully review all names, dates, logos, and personalization details before submitting your order.
Changes cannot always be made once production has started.
Bulk & Business Orders
For large quantity orders, corporate gifts, clubs, teams, or business orders, please contact us before ordering for estimated production timelines and shipping options.
Damaged or Lost Packages
We take great care in packaging every order. If your package arrives damaged, please contact us within 48 hours of delivery and include:
- Photos of the damaged packaging
- Photos of the damaged product
- Your order number
We will work with you to resolve the issue.
Once an order has been shipped and tracking confirms delivery, DistinctionByDesignLLC is not responsible for lost or stolen packages. Please contact the shipping carrier directly for assistance.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be reshipped.
Questions?
If you have any questions regarding shipping, production times, or your order, please contact us:
DistinctionByDesignLLC
Website: www.distinctionbydesignllc.com
Website: www.distinctionbydesignllc.com
We appreciate your business and look forward to creating something special for you!